Refund policy

Website: https://www.pureglintstudio.company/
Business Name: Y.H FOOTWEAR LLC
Last Updated: October 27, 2026

At Pure Glint Studio, we believe that an organized kitchen begins with practical, dependable storage. Whether you are storing leftovers, preparing ingredients for the week, packing snacks, or keeping pantry items neatly arranged, our food storage bags and containers are selected to support everyday household routines.

We want you to feel confident when shopping with us. This Return and Refund Policy explains when a return may be requested, how we handle damaged or defective products, what to expect from the refund process, and how to contact us if an order does not meet your expectations.

This policy is intended to be applied consistently with applicable Florida and United States law. Nothing in it limits a consumer right or remedy that cannot lawfully be waived.

1. Return Period

Pure Glint Studio offers a voluntary return period of 30 calendar days from the date your order is delivered for eligible products.

To request a return, please contact us within this period at [email protected]. Include your order number, the name of the product, and a brief explanation of why you would like to return it.

The 30-day period is a store policy. It does not replace or restrict any separate remedy that may apply if an item is defective, damaged, incorrectly supplied, or materially different from its description.

2. Eligibility for Ordinary Returns

For an ordinary change-of-mind return, the product should meet the following conditions:

  • It is unused and in its original condition.

  • It has not been used to store food, liquids, or other household materials.

  • It has not been washed, heated, frozen, cut, altered, or exposed to substances that could affect its condition or hygiene.

  • All included components, lids, seals, accessories, and other parts are present.

  • Original packaging and product labels are retained where reasonably possible.

  • The return request is submitted within the applicable return period.

Because food storage products come into contact with food and household surfaces, we may be unable to accept an ordinary return of a product that has already been used or that cannot reasonably be inspected and resold in an appropriate condition.

Opening outer shipping packaging to inspect an order does not automatically make a product ineligible. We will consider the product's condition and the nature of the inspection when reviewing a return.

3. Food Safety and Hygiene Considerations

Food storage bags and containers are designed for practical use in the kitchen. To help maintain appropriate hygiene standards, ordinary change-of-mind returns generally require the products to remain unused and free from food residue, moisture, odors, stains, or contamination.

For example, a container that has been filled with food, a bag that has been used and washed, or a lid that has been exposed to household substances may not qualify for an ordinary preference-based return.

These hygiene-related restrictions do not eliminate applicable remedies for products that arrive defective, damaged, contaminated, incorrectly supplied, or materially inconsistent with their description. If you believe a product is unsafe or defective, please contact us before using it again or attempting to repair it.

4. Damaged, Defective, or Incorrect Products

We want the products you receive to be consistent with the product information shown when you placed your order. If a storage bag arrives torn, a container is cracked, a lid does not fit as described, a component is missing, or you receive the wrong product, contact us as soon as reasonably possible.

Email [email protected] and provide:

  1. Your order number.

  2. The name of the affected product.

  3. A description of the issue and when you discovered it.

  4. Clear photographs showing the problem, the product, and its packaging where practical.

Please do not continue using a product if you reasonably believe it may be unsafe. Keep the affected item and packaging until we provide instructions, where it is safe and practical to do so.

We will assess the circumstances and explain the appropriate resolution. Depending on the issue and applicable law, a remedy may include a replacement, refund, price adjustment, or another appropriate solution. We will not apply ordinary return restrictions in a way that improperly removes a remedy available under applicable law.

5. Products That May Not Qualify for a Change-of-Mind Return

An ordinary return may be declined where a product:

  • Has been used to store food or other materials.

  • Has been washed, heated, frozen, cut, or otherwise used beyond reasonable inspection.

  • Has food residue, odors, stains, or contamination that affects its condition.

  • Has missing essential parts, such as lids, seals, or included accessories.

  • Has been damaged after delivery through misuse, improper care, or unauthorized modification.

  • Is returned after the voluntary return period without an applicable legal right or an approved exception.

These restrictions apply only to ordinary change-of-mind returns to the extent permitted by law. They do not automatically exclude claims involving defects, damage before delivery, incorrect fulfillment, or misleading product descriptions.

6. How to Request a Return

To begin the process:

  1. Email [email protected] with the subject line “Return Request.”

  2. Include your name, order number, and the product or products you wish to return.

  3. Explain the reason for the request.

  4. Attach photographs if the product is damaged, defective, incomplete, or incorrect.

  5. Wait for our team to confirm the next steps and provide return instructions.

Please do not mail merchandise to an unconfirmed destination. Our team will provide the appropriate return instructions so that the parcel can be identified and handled correctly.

Once your request is reviewed, we will explain whether the return is approved, how the product should be packaged, and whether any return shipping charges apply.

7. Return Shipping Costs

For an ordinary change-of-mind return, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

If the product is confirmed to have arrived defective or damaged, or if we sent the wrong item, we will explain the appropriate shipping or reimbursement arrangement based on the circumstances and applicable law.

Please package returns securely, particularly containers with rigid components, lids, seals, or other parts that could be lost or damaged in transit. We recommend retaining proof of shipment and tracking information.

Original shipping charges and return postage will be handled according to the reason for the return, the terms presented at checkout, and applicable law.

8. Refund Review and Timing

Once an approved return arrives, we may inspect it to verify the product, condition, and included components. We aim to complete this review fairly and without unreasonable delay.

After approval, we will generally initiate the refund to the original payment method where practicable. Our ordinary target is to initiate approved return refunds within 7 business days after the return has been reviewed and approved.

The time it takes for the credit to appear on your statement may depend on your bank, card issuer, or payment provider. Their posting times are outside our direct control.

This processing target does not extend any shorter deadline required by applicable law. Refunds due for cancelled or unshipped orders will be handled within the legally applicable timeframe.

If the original payment method is unavailable, contact us so we can discuss an alternative method where permitted by law.

9. Refund Amounts and Partial Returns

For an approved return, the refund will generally reflect the amount paid for the eligible product, subject to the terms applicable to the order and any legal requirements.

If you purchased several storage products and return only one, the refund will ordinarily apply to the accepted item rather than the entire order. If products were sold as a set, please return the included components together unless we authorize a partial return or the issue affects only a particular component.

Any promotional discount, applicable tax, or shipping amount will be handled in accordance with the offer terms, checkout information, and applicable law. If a refund calculation is unclear, please contact us and we will explain the basis for the amount.

10. Exchanges and Replacements

If you would prefer a different size, configuration, style, or product, contact us to ask whether an exchange is available. Exchanges depend on product availability and the condition of the original merchandise.

If an exchange is unavailable, we may offer an eligible refund under this policy. A replacement for a defective or incorrectly supplied product will be considered separately from an ordinary change-of-mind exchange.

Please wait for confirmation before returning an item or assuming that a replacement has been reserved.

11. Order Cancellations

If you wish to cancel an order, contact us promptly at [email protected] and include your order number.

We will make reasonable efforts to stop an order that has not entered fulfillment or been handed to the carrier. If the package has already shipped, cancellation through our fulfillment process may no longer be possible, and the return procedure may apply after delivery.

This process does not limit cancellation or refund rights that apply under the FTC Mail, Internet, or Telephone Order Merchandise Rule or other applicable law. If we cannot ship an order within the applicable timeframe, we will provide any required delay notice and cancellation or refund options.

12. Unfulfilled or Unavailable Orders

If we are unable to supply an item after accepting payment, we will contact you where appropriate and explain the available options. If the affected order is cancelled and a refund is required, we will refund the amounts required by the transaction terms and applicable law.

We will not treat the creation of a shipping label as proof that the merchandise has been shipped.

13. Contact Us

For return, refund, replacement, or cancellation assistance, contact:

Y.H FOOTWEAR LLC
Website: https://www.pureglintstudio.company/
Email: [email protected]
Contact Person: ROBERT LEE DOOLEY
Business and Return Address: 7002 108TH AVE. E, PARRISH, FL 34219, United States

Please include your order number in all purchase-related communications so we can identify your transaction and assist you efficiently.

14. Policy Updates

We may revise this policy to reflect changes in our products, customer service procedures, fulfillment arrangements, or legal obligations. The latest version will be published on our website with the applicable update date.

Any revision remains subject to applicable law and will not remove rights that cannot lawfully be waived.

Thank you for shopping with Pure Glint Studio. We appreciate your trust and aim to make your experience with our food storage products clear, practical, and dependable.